Patient Experience Coordinator

Join Primaya Hospital Group as a Patient Experience Coordinator and play a pivotal role in enhancing patient satisfaction and operational excellence. This position is ideal for professionals with a background in hospitality, communication, or healthcare who are passionate about delivering exceptional patient experiences. Located in Kecamatan Tangerang, Banten, you will be part of a dynamic team dedicated to improving the quality of care and service at our esteemed hospital.

As a Patient Experience Coordinator, you will be responsible for implementing and monitoring patient satisfaction initiatives, ensuring that every patient interaction reflects our commitment to excellence. You will work closely with various departments to gather feedback, identify areas for improvement, and develop strategies to enhance patient experience. This role offers a unique opportunity to make a tangible impact on patient satisfaction and operational efficiency.

Primaya Hospital Group is a leading healthcare provider in Indonesia, known for its commitment to quality care and patient-centered services. With state-of-the-art facilities and a team of dedicated professionals, we strive to set the standard for healthcare excellence. Join us and be part of a team that values innovation, integrity, and excellence.

📋 Tanggung Jawab Pekerjaan

• Develop and implement patient satisfaction initiatives to enhance overall patient experience.
• Monitor and analyze patient feedback to identify areas for improvement.
• Collaborate with various departments to gather and address patient concerns.
• Create and maintain comprehensive patient satisfaction reports and metrics.
• Train staff on best practices for patient interaction and service quality.
• Ensure compliance with hospital policies and regulations related to patient care.
• Participate in quality improvement projects to enhance operational efficiency.
• Provide exceptional customer service to patients and their families.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality, Communication, Healthcare, or a related field.
• Minimum of 3 years of experience in patient experience, customer service, or healthcare administration.
• Strong knowledge of patient satisfaction metrics and tools such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).
• Proficient in using Microsoft Office Suite (Excel, Word, PowerPoint) and patient management software like Epic or Cerner.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Certification in patient experience or customer service is a plus.
• Knowledge of Indonesian healthcare regulations and standards is a plus.

🛠️ Keahlian

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