CRM & Loyalty Specialist - Drive Customer Engagement & Business Growth

Join Chateraise as a CRM & Loyalty Specialist and play a pivotal role in shaping customer engagement strategies that drive business growth. In this dynamic role, you will collaborate with cross-functional teams—including IT, Digital, Data, and external vendors—to ensure our CRM and loyalty programs are optimized for maximum impact. Based in Kebayoran Lama, Jakarta, you'll work closely with the Sales, Marketing, and Customer Success teams to enhance customer lifetime value and foster long-term relationships.

As a CRM & Loyalty Specialist at Chateraise, you'll be responsible for implementing and managing our CRM system, Salesforce, to streamline customer interactions and data management. You'll also design and execute loyalty programs that incentivize repeat business and customer retention. With 3-5 years of experience in CRM and loyalty program management, you'll leverage your expertise in tools like Mailchimp and Google Analytics to drive data-driven decisions.

This is an exciting opportunity to grow within a forward-thinking company that values innovation and customer-centricity. If you're passionate about leveraging technology to build strong customer relationships and are ready to take on new challenges, we invite you to apply.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage and optimize our CRM system, Salesforce, to improve customer data accuracy and streamline sales processes.
• Design and implement loyalty programs that enhance customer engagement and drive repeat business.
• Analyze customer data to identify trends and opportunities for growth, using tools like Google Analytics.
• Collaborate with cross-functional teams to ensure seamless integration of CRM and loyalty program strategies.
• Monitor and report on the performance of CRM and loyalty initiatives, providing actionable insights to stakeholders.
• Stay updated with industry trends and best practices in CRM and loyalty program management.
• Train and mentor team members on the effective use of CRM and loyalty tools.
• Work closely with external vendors to ensure the successful implementation and maintenance of our CRM and loyalty systems.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business, Marketing, or a related field.
• 3-5 years of experience in CRM and loyalty program management.
• Proficient in using Salesforce and other CRM tools.
• Experience with email marketing platforms like Mailchimp.
• Strong analytical skills with proficiency in tools like Google Analytics.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a cross-functional team environment.
• Familiarity with industry standards and best practices in customer relationship management.

🛠️ Keahlian

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